FAQ
- How do I track my order?
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You will receive a shipment confirmation email with your tracking number(s) once your order has shipped. Please allow 24 hours for the link to activate. Your signature is required at receipt.
- What is your return policy?
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Due to hygiene reasons, we are unable to accept returns and exchanges on any jewelry product.
- Do you offer local pick up?
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We do not offer local pick-up.
- Do you do custom work?
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At this time we do not offer custom work as Sydni is busy creating her current collection...
- How long does shipping take?
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All orders are processed within 1-3 business days. We ship via Expedited Shipping (estimated 3-9 days) with Canada Post or Purolator/FedEx.
- Where do you ship to?
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USA and Canada only. International they need to send us an email for shipping rates
- Do you offer warranty or repairs?
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For the unfortunate case that your order arrives in a damaged state, please contact us at sydnibanh@gmail.com so we can help.